Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly: name, email, phone, travel preferences, and payment details. We also collect usage data automatically — pages visited, time spent, device information — via cookies and analytics tools.
2. How We Use Your Information
- To process bookings and inquiries
- To communicate about your travel plans
- To personalise your experience on our platform
- To improve our services and platform
- To send travel updates (you can unsubscribe at any time)
3. Data Sharing
We do not sell your personal data. We share information only with service providers necessary to fulfil your booking (tour operators, accommodation providers, transport companies). All partners are contractually bound to protect your data.
4. Cookies
5. Data Retention
We retain your account data for as long as your account is active. Booking records are kept for 7 years for accounting purposes. You may request deletion of your personal data at any time.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hillyagency0@gmail.com.
7. Security
We use industry-standard encryption (TLS/HTTPS) and Supabase's enterprise-grade security to protect your data. We regularly review our security practices.
8. Contact
For privacy questions, email hillyagency0@gmail.com or write to us at Hilly Agency, Kigali, Rwanda.